Shadow AI Inside the Walls
Your team members paste client data into public chatbots because the official path is too slow or does not exist. The risk is already inside.
AI-First Microsoft Implementation Partner
Agentic Business Applications, Built on Microsoft.
We implement Dynamics 365 and Power Platform for customer service, sales and operations, and build the AI agents that work inside them. One secure, governed platform, with AI delivering from day one instead of after a second project.
Dynamics 365 · Power Platform · AI Agents · Azure, for organisations across Belgium & Luxembourg
CASE · CS-50871Urgent · Equipment down
Heat pump offline, error E-214
Service historyMatched
WarrantyActive
Valve HX-220Reserved
Service agent
Found a certified technician for tomorrow at 09:00 and drafted the customer confirmation. Ready for your approval.
Your Challenges
Every Company Wants AI. Few Have Systems Ready for It.
Boards want AI on the roadmap. Teams already use it one way or another. Security is worried. And underneath, customer data still lives in inboxes, spreadsheets and a CRM nobody trusts.
Systems That Can’t Carry AI
Scattered customer data, disconnected service tools and legacy CRM. Copilot on top of that gives confident, wrong answers. AI scales whatever is underneath it.
No Clear Governance
Who can build an agent? What data can it access? Where does it run? Most organisations cannot answer these questions, and that is where the audit findings start.
Our Approach
One Partner. Three Layers. Built as One System.
AI amplifies whatever sits underneath it. So we build the foundation and the business applications right, and design the agents in from the first sprint instead of a phase two.
Classic integrators
Implement the CRM now. Add Copilot later, on a new budget.
AI consultancies
Run pilots on top of messy data and broken processes.
AMPLIFY IT
All three layers, designed and delivered together.
Intelligence
Layer 3AI agents, Copilot, and the adoption work that makes people actually use them.
Business Applications
Layer 2Where your customers, cases, deals and work orders actually live.
Secure Foundation
Layer 1Clean data, identity, integration and governance. The part AI depends on.
Our Solutions
Start From the Business Problem. We Bring the Platform.
Every solution is a Microsoft implementation with AI designed in, not a separate project bolted on later.
Customer Service
Every case in one place, resolved faster.
D365 Customer Service
Knowledge
Cases, emails and chats in one queue, with SLAs, routing and a knowledge base your agents trust. With AI: case triage, knowledge agents, AI-drafted replies and case summaries.
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Contact Center
A modern contact center on the service platform you already have.
D365 Contact Center
Azure Communication Services
Local carrier integration
Connected to your existing CRM or service desk and to your telecom provider in Belgium or Luxembourg. With AI: voice and chat agents, live transcription, automatic call summaries.
Learn More
Field Service
Right technician, right part, first visit.
D365 Field Service
Mobile
Work orders, scheduling, assets and inventory connected from the first call to the finished job. With AI: scheduling support, technician copilot, automatic work order summaries.
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Sales & Marketing
One view of every customer, from first touch to renewal.
D365 Sales
Customer Insights
Pipeline, accounts and campaigns on one customer record, so sales and marketing work from the same data. With AI: lead scoring, meeting preparation, AI-assisted customer journeys.
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Process & Operations
Replace spreadsheets and email chains with apps people use.
Power Apps
Power Automate
Power Pages
Custom apps, portals and automated workflows on Dataverse, built fast and governed properly. With AI: document processing, approvals and agent flows that handle the repetitive steps.
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AI Agents & Adoption
Secured agents your teams trust and actually use.
Copilot Studio
M365 Copilot
Azure AI
Copilot Studio agents that run inside your tenant, on your data, behind your identity controls. Includes: readiness assessment, governance model and hands-on training.
Learn More
Secure Platform Foundation
Underneath all of it: data, identity, integration.
Integrations with your existing CRM, ERP and legacy systems, security architecture, ALM and environment strategy.
What Changes for Your Teams
The goal isn’t using AI. It’s getting work out of inboxes and back to customers.
Work gets stuck across inboxes and spreadsheets
Every request in one system, routed automatically
Teams chase updates instead of delivering
Agents handle the repeatable steps
Processes break as the business evolves
A governed platform that grows with you
How We Work
Small First Step. Value in Weeks. Then We Scale.
Four stages, each with a clear outcome. Start at the one that fits where you are today.
01 · Assess
Know where you stand
We look at your processes, data and security, and show which areas are ready for AI and which need a foundation first.
Includes
AI Readiness & Maturity Assessment
2–4 weeks
02 · Implement
Build it right, in phases
Dynamics 365 and Power Platform on a secure foundation, with the first agents live early instead of in phase two.
Includes
Foundation & Process Automation, Secured AI Agents
First value in 4–8 weeks
03 · Adopt
Make people use it
Hands-on enablement, champions and a governance model, so usage grows and risk doesn’t.
Includes
Adoption & Change Enablement, AI Governance
Tailored per team
04 · Evolve
Keep it improving
Microsoft ships new capabilities every month. We keep your platform healthy, governed and moving forward.
Includes
Managed Support & Continuous Evolution
Monthly retainer
Why Us
What Makes Us Different
Most partners either implement business apps or experiment with AI. We do both as one practice: every platform we build is secure, governed and ready for agents, so AI lands on a foundation that holds.
4–8
Weeks to first value
100%
Organisation ownership of IP
10+
Years in Microsoft Business Apps
Foundation First
AI amplifies what is underneath it. We make sure that is a clean process and a structured system, not chaos with a Copilot on top.
Security by Design
Identity, network and data controls applied to Dynamics 365, Copilot Studio and Power Platform from day one.
Built on What You Have
We extend your existing Microsoft environment and service platform. No rip-and-replace.
Proven in BeLux
Successful implementations across Belgium and Luxembourg for government, logistics and financial services.
Traditional IT Consultancies
Approach
Requirements-first
A long document before any value
AI
A later phase
Separate project, separate budget
Security
Bolted on later
Reviewed after deployment
Your platform
Rip and replace
Start over on a new stack
Delivery
Seniors sell, juniors deliver
Knowledge lost after the kickoff
AMPLIFY IT
Value-driven
Highest-value process first
Designed in from sprint one
Agents live with the first release
Secure by design
Enterprise-grade controls from day one
Build on what you have
Extend your existing environment
Senior from scoping to go-live
The team that designs it builds it
Ahmad Samour
Founder & Director, AMPLIFY IT
A Word From Our Founder
In more than ten years of Microsoft projects across Belgium, Luxembourg and the Gulf, I’ve seen the same pattern. Projects rarely struggle because of the software. They struggle when the architecture can’t scale, when security is an afterthought, or when nobody plans for how people will actually work with the system.
That’s why we built AMPLIFY IT around one rule: design for where you’re going, not just for go-live. We start with your highest-value process, build security and governance in from day one, and make every platform ready for AI agents, whether you switch them on now or next year.
Our goal is simple: leave you with a platform your team can own, run and grow.
FAQ
Frequently Asked Questions
Everything you need to know about working with us.
Still have questions? We’re here to help.
What does AMPLIFY IT actually do?
We implement Microsoft business applications (Dynamics 365 Customer Service, Contact Center, Field Service, Sales and Customer Insights, plus Power Platform) and build the AI agents that work inside them. Everything runs on a secure, governed Azure and Dataverse foundation.
Do you only do AI projects?
We already have a CRM or service platform. Can you help?
How do you handle data security with AI agents?
How do we start?
Get Started
Ready to Build Your Agentic Business Platform?
A 30-minute conversation is usually enough to know whether we are a fit. Or start with the readiness assessment and see where you stand first.
Our promise: every implementation goes live with at least one working AI agent, on a governed foundation.
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